Advanced Heart Failure Comprehensive Care Clinic Supervisor

UCSF Medical Center
Published
July 30, 2022
Location
San Francisco, CA
Category
Job Type

Description

Job Summary

Supervises clinic operations staff involved in routine functions. Oversight of administrative areas such as registration, new patient coordination, scheduling, medical records storage and maintenance, facilities, insurance authorizations, and clinical support staff such as medical assistants.

The Ambulatory Administrative Supervisor of the Advanced Heart Failure Comprehensive Care Center is a highly visible position within UCSF Health. Reporting to the Director of the Advanced Heart Failure Comprehensive Care Center and the Director of Cardiology HVC Ambulatory Service this position assists with the development and implementation of new programs, policies, and patient care service standards. Ensures compliance with regulatory agencies. Accountable for the overall administrative planning and coordination of the staffing, fiscal, and material resources for the following areas:

• Advanced Heart Failure Comprehensive Care Center Ambulatory Clinic Practice
• Advanced Heart Failure Comprehensive Care Center staff coordinating care for:
o Heart Failure Disease Management
o Advanced Heart Failure Therapies Evaluation
o Pre/Post Heart Transplant
o Pre/Post VAD Implant

The Ambulatory Administrative Supervisor will be responsible for assisting with the hiring, onboarding and maintaining clinic staff. Utilizing Lean methodology, the supervisor will be responsible for assessing workflows to optimize productivity and satisfaction. The Ambulatory Administrative Supervisor monitors and improves True North metrics for the AHF CCC and works with staff to improve processes to meet these metrics. Additionally, the Ambulatory Administrative Supervisor will respond to all patient satisfaction concerns and evaluate means for improvement. This includes responsibility for the overall day-to-day clinic operations.

The Ambulatory Administrative Supervisor collaborates with the Director of the Advanced Heart Failure Comprehensive Care Center, Director of Cardiology HVC Services to ensure a positive professional work environment, facilitate timeliness of services, and enhance patient and staff satisfaction.

Responsible for managing various administrative and patient access functions across the AHF CCC including, but not limited to access/scheduling, financial data and analysis, revenue cycle, and elements of human resources.

Involves the administrative services and operations for health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning, and / or external marketing activities. Management levels may include oversight of clinical patient care.

Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.

Department Description

The UCSF Health Heart and Vascular Service line is a pioneer in developing better ways to diagnose, treat and prevent heart disease. We use the most advanced tools to diagnose cardiovascular disease and our physicians include world-renowned experts in every area of Cardiology, Cardiac Surgery and Vascular Surgery. Our experts are available to provide consultation for all aspects of cardiovascular care and preventions. We strive to provide rapid, seamless referrals.

Advanced Heart Failure Comprehensive Care Center is to become the premier program in California for treating heart failure, including innovative approaches to population/chronic care management, novel therapies, MCS and heart transplant- to offer the best in services, outcomes, patient and provider experiences across the continuum of care for patients with heart failure.

UCSF Transplant Services provides care to kidney, heart, liver, lung and pancreas patients with end stage organ failure requiring transplantation. Each year we evaluate over 2,000 potential recipients and living donors and perform over 600 transplants. UCSF is one of the busiest transplant programs in the country with excellent post-transplant outcomes. Our multidisciplinary team of experienced clinicians provides cutting edge care to our patients and their families.

UCSF's Adult Mechanical Circulatory Support (MCS) Program provides clinical care and technical expertise in the care of patients with end-stage heart and/or pulmonary failure and patients in refractory cardiopulmonary collapse. The MCS program deploys and supports a variety of mechanical blood pumps and artificial membrane lungs available within the ever-evolving landscape of circulatory support technologies in order to keep these critically ill patients alive- sometimes supporting the patient until they either recover their organ function, or when indicated as a bridge until the patient ca receive a transplant. Device modalities and targeted MCS therapies are typically categorized as either short-term/rescue therapies, such as extracorporeal membrane oxygenation (ECMO), or long term/durable therapies, such as a surgically implanted left ventricular assist device (LVAD) in which patients discharge to home on and can live for many years.

We also conduct a wide range of research at all campuses, discovering more about everything from causes of heart and vascular disease to which drug, device or procedure are most likely to benefit patients.

Required Qualifications

• Bachelor's degree in related area and / or equivalent combination of experience / training.
• Minimum of 3 years' experience in cardiology/transplant/MCS or similar
• Previous clinic supervisor/healthcare leadership experience
• Advanced knowledge in health insurance navigation with at least 4 years' experience in authorizations and CPT codes
• Skills to supervise support staff in clinic / center administration, and to effectively manage multiple priorities in a fast-paced, dynamic environment.
• Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements.
• Basic knowledge of human resources management policies, with the ability to train (with previous experience of training staff), monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters.
• Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.
• Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies.
• Skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information in a clear and concise manner, and to produce a variety of reports and analyses.
• Ability to work at various UCSF Health locations.
• Has proficiency in Epic/Apex
• Familiarity with variety of insurance policies and coverages

Preferred Qualifications

• Master's degree
• Medical or Nursing Assistant

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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