Applications Engineer

Published
November 3, 2021
Location
San Leandro, CA
Category
Job Type

Description

Company Overview:
At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. 
Position Summary: 
Application Engineers are the primary technical resource for the field sales force, and are responsible for assisting in driving new sales opportunities. Working in conjunction with the sales team as the key technical advisor and product advocate, the Application Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process. The Application Engineer must be able to establish and maintain strong relationships throughout the sales cycle.  The Application Engineer works with the Design Team to put together designs complete with Scopes of Work that meet customer requirements.
Essential Duties And Responsibilities To perform this job successfully, the Application Engineer may be expected to perform some or all of the duties listed, and work on special projects as needed.
  • Maintain expert level of product and applications knowledge.
  • Articulate technology and product positioning to both business and technical users.
  • Provide design and specification development support to consultants, integrators, and distributors.
  • Assist with functional, technical, labor, and pricing elements of RFIs/RFPs.
  • Listen, understand and convey customer requirements.
  • Perform/product training for sales people, estimators, and engineers at targeted accounts.
  • Technical.
  • Maintain accurate records of, opportunities, quotes, projects, contacts and correspondence in company approved databases.
  • Travel to project sites if necessary to assist with start-up, integration, and training services.
  • Resolve customer issues or difficulties in a manner that is consistent with the company mission,values, and financial objectives.
  • Maintain professional business relationships within Sales Teams, NAOC and the Customer.
  • Provide ongoing support of projects working with NAOC and Field Delivery.
  • Identify customer's needs and sales opportunities to help future growth.
  • Supervisory Responsibilities: 
  • No supervisory responsibilities required.
Knowledge:
  • Knowledge and understanding of the electrical requirements, alarm initiating devices, control functions, alarm indicating appliances and the power requirements of a Fire Alarm system.
  • Knowledge and understanding of the basic applications of NFPA standards of Fire Alarm systems.
  • Knowledge of methods and practices used to evaluate and interpret data and compile written reports in a narrative and/or statistical form.
  • Advanced knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook, Visio), AutoCad, internet.
  • Knowledge of network communications technology.
  • Knowledge of Company policies, procedures, guidelines, and practices.
Skills:
  • Self-motivated and a professional attitude.
  • Excellent teambuilding, customer service, and interpersonal skills
  • Excellent communications, listening and presentation skills with all levels of the organization.
  • Must possess good decision making skills, be very organized and detail oriented.
  • Constant use of discretion and problem analysis.
  • Frequent use of judgment and independent action.
  • High degree of professionalism in working with employees and customers.
Abilities:
  • Ability to read schematic and/or construction plans is preferred.
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
  • Ability to read architectural, mechanical and electrical blueprints and have a solid understanding of basic electrical and mechanical control systems.
  • Ability to respond to common inquires or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to manage a varied and heavy workload and set priorities.
  • Ability to work well under pressure.
  • Ability to utilize computer continually throughout the workday.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.
  • Ability to concentrate on a task over a period of time without being distracted.
  • Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
Physical Demands:
  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, twist; use hands to handle, push, pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 45 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
  • The noise level in the work environment is usually moderate.
  • Normal Office Environment.
  • Must be able to work extended hours to support timelines.
Minimum Qualifications:
  • BA/BS in Engineering, Technical Field, or equivalent successful experience in a similar control industry role.
  • Experience 3–5 Years in Engineering
  • Available for Travel up to 50%
  • Proven Project Management skills.
  • Application Programming Experience
Certificates, Licenses, Registrations:
  • Certifications in products currently sold and will be required to be certified in products most commonly sold by ADT/Protection 1.
ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.
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