Ref ID: 00470-0011578128
Classification: Customer Service Representative
Compensation: $16.15 to $18.70 hourly
Concord Service Company Seeks multiple onsite Customer Service Representatives!
Concord client is looking for compassionate Customer Service Representatives.
Concord Call Center is looking to add to their team! This Customer Service position will be handling calls in a queue pertaining to billing, tech support, sales, and general customer service. For tech support calls, you must display patience and understanding. Most customers are not tech savvy and will need step by step instructions on how to solve any technical issues they might be having. Patience is a MUST. The ideal candidate is organized, has accurate and fast data entry, not afraid to problem solve or think on their feet, and can learn how to adapt to each customers communication style. Multi-tasking required. Some admin work is required - data entry, e-mail, letter production. Must be comfortable on a computer with 30+ Words Per Minute typing speed and have Microsoft office experience. Successful employees here are Caring, Compassionate, independent, self-motivated, and do not need to be micro managed. Problem solvers and outside the box thinkers are welcome here. This position is temporary to full-time with great career growth possibilities! You must have open availability for this position. The call center is open from 6:30 am-6:30 pm Monday-Friday and 8:00am-4:30pm on the weekends. Must have open availability to work any 5 days including weekends.
Must type at least 30 WPM.
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