Customer Service Representative

Published
August 25, 2020
Location
San Ramon, CA
Category
Job Type

Description

We have a great, well known client that has an immediate need for great Customer Support Reps. If you are interested in an excellent career opportunity with GROWTH, please contact us ASAP!

Company WOW Factors: 

  • Competitive Compensation
  • Excellent Medical Benefits
  • Employees can Lease Cars
  • Fun work environment!!

Customer Account Representative

Job Duties

  • Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
  • Identify root cause of customer delinquency and generate effective solutions for AHFC and customer
  • Conduct minimal skip tracing necessary to prepare account for next level of collections
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude
  • Attendance – being here on time ready to work at the start of the shift
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