The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.

Customer Service Representative Job Duties and Responsibilities:

Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

Ability to learn and follow all customer service procedures and policies

Strive to meet and go above personal and team targets, goals, and quotas

Aim for customer resolution and return

Record, organize and file customer interactions and profile/account changes

Interact with customers in a friendly and professional manner while actively listening to their concerns

Provide effective solutions and support to ensure that no customer is left dissatisfied

Handle confidential customer information with sensitivity and discretion

Greet, qualify, recommend products/services and close every customer

Suggest areas of improvement to management staff to increase consumer satisfaction

Benefits

Medical, Dental, and Vision Coverage Options

Paid Time-Off following a year of employment

Yearly Raises

Advancement Opportunity