Customer Service Representative

Robert Half
Published
September 1, 2021
Location
Oakland, CA
Category
Job Type

Description

Ref ID: 00340-9503071440

Classification: Customer Service Representative

Compensation: $17.00 to $20.00 hourly

OfficeTeam Oakland is looking for experienced Customer Service Representatives to work with out clients in Oakland. If you consider yourself “Customer Service Guru” and have the abilities to build rapport and assist clients, then apply with out team today!

Responsibilities:

  • Responds to customer telephone inquiries within a call center environment
  • Serves as a customer advocate by identifying underlying customer needs and guiding them to appropriate resources or programs
  • Delivers accurate information to customers in accordance with performance goals and objectives
  • Provides information to members/providers to support them in their healthcare decisions
  • Updates member information in system as needed
  • Must maintain a strict standard of confidentiality to ensure that our members protected health information (PHI) is secure
  • Other duties as assigned

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