Customer Service Specialist

Published
August 28, 2021
Location
Redwood City, CA
Category
Job Type

Description

Customer Service Specialist needed for nationally recognized company!

This Jobot Job is hosted by: Adam Anaim
Are you a fit? Easy Apply now by clicking the "Apply on company site" button and sending us your resume.
Salary: $65,000 - $85,000 per year

A bit about us:

Founded over 10 years ago and growing at an extremely rapid pace, we are a well-funded medical device company that is seeking an Inside Sales Specialist to join our team. Come join the fun and see what we're all about!

Why join us?

  • Opportunity for advancement!
  • Competitive pay structure!
  • Excellent benefits package!
  • Great company culture!

Job Details

  • Provide front line support to our customers in a fast-paced and dynamic environment
  • Act as a service liaison to other functional groups and will be responsible for supporting Field Sales with a variety of activities, including orders, account setup, contracts, trunk inventory management, etc.
  • Participate in all facets of customer retention, including participating in the resolution of customer concerns and providing pre-and post-sales support
  • Provide responsive and reliable customer service and support to Field Sales
  • Process orders, troubleshoot situations, research orders, and successfully convey the information quickly and efficiently to our sales teams and customers
  • Ensure that account, contacts, and pricing setup are accurate and meet policy
  • Provide regular reporting and metrics for the Director of Customer Service. Serve as a backup to the Director of Customer Service when required
  • Participate in identifying opportunities for service delivery improvements and value add to the customer/clients
  • Maintain direct contact with customers before and/or after the sale
  • Coordinate with other company‚Äôs departments regarding order status, shipping dates, product availability, and backorders; may communicate appropriate information to customers

QUALIFICATIONS:

  • Associate or Bachelor degree
  • Experience in the medical device industry is preferred
  • Sales support and prior start-up experience preferred
  • Microsoft Word, Excel, Outlook, and PowerPoint
  • Working knowledge of CRM (Sugar) and ERP is an advantage

Interested in hearing more? Easy Apply now by clicking the "Apply on company site" button.

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