Customer Success Engineer (Remote)

Published
June 17, 2022
Location
Atlanta, GA
Category
Job Type

Description

Consensus Cloud Solutions is hiring for Customer Success Engineer (REMOTE)

The Customer Success Engineer will be the technical point of contact for eFax Corporateā€™s most important enterprise clients. The Customer Success Engineer will be the technical subject matter expert for the eFax Corporate product offerings including the Enterprise API, eFax Router, Mobile Applications and custom integrations. The Customer Success Engineer will need to understand the eFax Network Configuration, Hardware and Telecom Interconnects.

The Customer Success Engineer will work with new customers during their on-boarding and implementation and existing customers who face technical issues. The Customer Success Engineer will work closely with Customer Service and Customer Success Managers to address escalations of technical issues for these VIP Customers. During the resolution of a technical issue, the Customer Success Engineer may engage with Engineering, Telecom, NOC, NetOps, Product Management or Sales Engineering.

The Customer Success Engineer may respond to these escalations through communication with the Customer Support Representative, Customer Success Manager or directly with the Customer. Communication will be through email, instant messaging applications, phone calls and zoom video calls.

We Offer:

  • Competitive Compensation: $120,000
  • Remote Work Schedule
  • Great Benefits; Medical, Dental, Vision and Life Insurance
  • Health Savings Account, Flexible Savings account, Employee Assistance Program
  • Employee Referral Bonus, Tuition Reimbursement, Internet Reimbursement
  • Paid Holidays, Vacation and Sick Time
  • Growth Opportunities and much more
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