Data Center Manager

Pyramid Consulting, Inc
January 6, 2022
Hayward, CA
Job Type


The Data Center Manager role is responsible for the secure and reliable day-to-day operation of the Hayward datacenter Network, hardware, software, and systems interoperation (networks, servers and applications). These include but are not limited to: operating systems; server hardware; network equipment; phone systems; wireless networking. Participates in IT projects as a subject matter expert as necessary.

The role will support departments having specialized IT needs to meet business objectives. These groups include Engineering, Manufacturing, Facilities and Quality Assurance.

Key Responsibilities

  • Ensure Hayward IT network infrastructure is up and running fine
  • Interacting with Hayward customer, application team and ensure all the data center needs and networking needs are taken care
  • Good working knowledge of the ITSM, 21 CFR Part 11 and GxP documentation practices
  • Participate in hardware and software procurement decisions for infrastructure systems.
  • Oversight of vendors and consultants performing various systems and business systems implementations.
  • Work closely with departmental managers to plan and implement future infrastructure site requirements.
  • Facilitate local projects that are designed to either add functionality required by the site or to address ongoing infrastructure issues.
  • Engage in regular infrastructure troubleshooting activities and assist in resolving network connectivity issues.
  • Work with application owners to ensure backup and recovery planning, testing and implementation, including BCDR documentation is GMP Compliant.
  • Assist with security analysis, planning and implementation locally.
  • Review audits of all security, performance and exception logs for all server, network, and security components as required by corresponding corporate teams.
  • Contribute to the creation and maintenance of documentation for all applicable infrastructure and business systems configurations.
  • Regular scheduled status meetings with management, business users and user groups
  • Escalated helpdesk issue tracking and resolution as required.
  • Ensure IT business needs of the manufacturing site is taken care of.
  • Act as a single point of contact for all manufacturing site infrastructure needs.
  • Participate in GMP Change Control process to ensure unique site requirements are met.
  • Work with Cloud and Network Teams to ensure reliable cloud connectivity
  • Ability to run down to Hayward DC if any emergency arises

Knowledge/ Experience and Skills:

  • 15+ Years relevant experience
  • Good Networking, FW, cisco networking knowledge
  • Microsoft Active Directory.
  • Familiarity with server setup, including operating system installation and configuration, network setup, and troubleshooting.
  • Cisco routers and switches, Palo Alto Firewalls, and manage wireless solutions.
  • Backup and recovery implementation and operation for Microsoft and Linux/UNIX operating systems.
  • Experience in a heterogeneous environment including Microsoft, Linux operating systems.
  • Demonstrated competency in strategic thinking that results in new ideas that drive the business forward.
  • Strong quantitative and analytical skills, including ability to conduct outside/inside research, analyze data, and use tools to develop models and drive analyses.
  • Experience working to support a GMP environment.
  • Experience working with global teams.
  • Experience working on multiple concurrent projects.
  • Excellent problem-solving skills.
  • Be independent and self-driven.
  • Ability to lift 50 LB of IT equipment if need be


  • A solid understanding of networking and core Internet protocols (e.g. TCP/IP, DNS, SMTP, HTTP, and distributed networks).
  • Experience in either software development projects or software integration projects in a service-oriented environment (Cloud, SOA, Web-Services) or virtualization environment.
  • Windows Domain Administrator of user accounts and group policy objects and Linux administration
  • Experience working in ITIL managed environments

Physical Demands and Work Environment:

  • Travel (approximately 10%)
  • Regularly requires activities to be performed outside of normal business hours
  • Should be on-call and reachable by phone unless prior arrangements have been made

Educational Qualifications:

  • Bachelor s degree in Computer Science or Information Technology
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