Description:

Local health system is preparing to administer COVID vaccinations. This project will require the stand up of vaccination facilities and the hiring of 250+ clinical personnel. IT will support this project by procuring and deploying laptops and mobile phones.

Top requirements:

- Experience imaging machines using SCCM

- Experience providing service/help desk support

- Windows troubleshooting

- Experience providing mobile support

- Experience with Intune

This multiple class specification defines and describes the working level classes in the Information Systems Technician series. Incumbents provide technical assistance to system users for computer and/or communications equipment related problems; provide responsible technical support for a variety of desk top computer equipment including hardware, software and peripheral printers and related equipment; upgrade existing hardware and software; and perform related duties as required.

Distinguishing Characteristics

Information Systems Technician I: This is a journey level class within the Information Systems Technician series. Incumbents in this class perform the full range of duties as assigned including the installation and modification of various software applications. Incumbents receive only occasional instruction or assistance as new or unusual situations arise and are fully knowledgeable of the operating procedures and policies of the work unit. This class is distinguished from the Information Systems Technician II in that the latter provides advanced technical support to system users and performs programming and/or network administration functions.

Minimum Qualifications

Information Systems Technician I

License Required: Candidate must possess and maintain throughout the duration of employment: valid California motor vehicle operator's license. Out of state valid motor vehicle operator's license will be accepted during the application process.

Education: Possession of a high school diploma, GED proficiency or high school equivalency certificate supplemented by nine (9) college semester or twelve (12) college quarter units in information systems, computer science or a closely related field.

Experience: One (1) year of full-time experience performing information systems equipment installation duties.

Substitution: One (1) year of additional qualifying experience may be substituted for the required coursework in computer science when possessing one of the following current and valid certifications: CompTIA A+, Net+, Server+; Microsoft MCITP Desktop Support.

Knowledges, Skills, and Abilities

Information Systems Technician I:

Knowledge of:

Methods and techniques used in trouble shooting various computer hardware problems

Operational characteristics of various computer equipment

Ability to:

Respond to and identify user needs and determine resolutions

Learn methods and techniques of system design, programming and software installation

Learn principles and practices of computer science and information systems

Learn to recommend, design, implement and install computer software applications

Learn to assist in the operation and maintenance of computer equipment

Learn to trouble shoot computer equipment problems

Communicate clearly and concisely, both orally and in writing

Establish and maintain effective working relationships with those contacted in the course of work

Typical Tasks

Installs, tests and configures hardware components and additions to network sites

Relocates data equipment and telecommunication lines

Receives requests for assistance regarding desk top and computer related problems including hardware, software and peripheral printers and related equipment and determines severity of problems and resolves or refers to the appropriate staff or vendor

Participates in the planning, implementation and installation of new desktop computer units and peripherals

Confers with information services staff in the evaluation, selection, acquisition and implementation of computer hardware and/or software solutions

Answers phone calls to support customers with computer, peripheral and other technical problems

Troubleshoots equipment problems to ensure functional operation; performs minor repairs on computer equipment; and creates new data plugs, replaces cables and makes necessary adjustments

Opens and actively tracks technical incidents to meet team's service level obligations

Coordinates major equipment repairs; locates vendors and ships parts as needed for repairs; and arranges for vendors to perform on-site repairs

Performs system administration functions including monitoring or adding applications, users and devices, modifying user profiles, resetting passwords and file maintenance

Coordinates and conducts user training, education and problem-solving sessions; counsels users regarding system functionality; and develops documentation for user problem-solving including system and user manuals

Performs a variety of duties in the installation, configuration and troubleshooting of hardware and software applications and equipment related to local or wide area networks

Attends and participates in professional group meetings and keeps abreast of new trends and innovations in the field of information systems support and analysis

Skills:

imaging, deployment, sccm, intune

Top Skills Details:

Experience deploying and imaging laptops

Experience imaging using SCCM

Experience with Intune for setting up mobile devices

Windows support experience

Ability to setup new users in Active Directory

Additional Skills & Qualifications:

Jeff puts value on candidates whom are a culturual fit. Half the team enjoys video games; half the team likes cars.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.