Field Support Assist Tech

Career Opportunities at Nelson
January 13, 2021
Concord, CA
Job Type


Job Number: 2149981

Job Title: Field Support Assist Tech
Location: Concord, CA
Compensation: $18/hour

Position Summary:

Answering phone calls, assisting Field Technicians to program alarm panels. Properly enter data relating to installations. Maintain accurate customer account information. Communicate with Field Coordinators and other members of the Installation Team.

Job Duties:

  • Retrieve and log voicemail record check
  • Upload information to program panels
  • Accurate data input
  • Maintain customer emergency contact lists, inputting customers details in database
  • Provide customer service when working with customers and assisting to program applications
  • Coordinate with Service Technicians regarding service issues
  • Problem solving involves following established procedures, guidelines and polices
  • Identifying and researching information related to problems, selecting the best solution
  • All other miscellaneous responsibilities and other duties as assigned


  • No prior experience required
  • 1-2 years of experience preferred
  • High school diploma or equivalent required
  • 1-2 years post-high school education preferred


About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own. With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. For a full listing of jobs, go to: and click "Find Work."

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