Employee is responsible for the direct oversight of shift managers, supervisors, and front-line employees on his or her designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met and that supervisors and front-line employees are complying with all safety, quality, and compliance standards established by the Company, by our Clients, and by regulatory authorities.
Manage all lines of business under Passenger Service Contract- Ticketing, Bag Room, Security, Wheelchair operations and more.
Monitor and maintain staffing levels with the assistance of the local Human Resources Department.
Accommodate increased / decreased client staffing requests.
Foster deep and meaningful relationships with our client representatives. Visit our clients frequently to discuss outstanding issues, concerns, and opportunities.
Inspire and motivate others to do well.
Ensure we meet financial targets through effective scheduling and time management.
Work closely with our human resources team to recruit and retain the most customer service driven workforce in the business.
Deliver world class training programs that ensure your team members remain attentive to each passenger’s personal needs.
Work closely with our Safety/Quality team to execute a vigorous metric-based safety, quality, and security program.
Manage daily schedules.
Maintain communication with Shift Managers/Supervisors to maintain optimum staffing levels.
Effectively coach, counsel, and discipline employees.
Work with Safety Quality Manager to ensure the safety and security of the operation.
Set positive, professional example for workforce.
Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Perform other duties as assigned.
*Job duties may be modified at any time.
Bachelor’s degree in business management or related field.
Must have 5+ Years of Managing Aviation Operations
5 years of customer focused experience.
5 years of proving experience in managerial role.
3 years of budgeting and expense control and scheduling.
Proven ability to manage groups of 10-50.
Leadership personality, client facing.
Ability to work flexible hours to monitor and manage various shifts.
Strong decision -making capabilities.
Ability to motivate and lead people, and hold employees accountable.
Above-average communication, collaboration, and delegation skills.