Position Title: HR Service Center Analyst
Position Number: 346227
Location: Alameda, CA 94502
Position Type: Temporary
Required Skill Set:
Customer Service, Data Entry, MS Excel
**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: HR Service Center Analyst
Location 09/14/2020 to 09/14/2021
Location: Alameda CA 94502
Under limited supervision, processes moderate to complex Human Resources transactions related to employee changes and new hire information within a single area of specialty in one of the following Human Resources programs: pay, benefits including retirement, leaves of absences, disability and worker’s compensation. Acts as a resource to Human Resources Representatives and other service center team members.
High school diploma or equivalent required. Advanced reading skills and basic math skills required. Bachelor’s degree or some college level course-work preferred.
Strong customer orientation.
Ability to process transactions w/in 95% accuracy rate as measured by internal quality assurance performance measures.
Demonstrated ability to type at least 45 words or keystrokes per minute while interacting with customers on the telephone.
Demonstrated experience navigating Windows-based Human Resources information systems required.
Ability to effectively interact with all levels within an organization required.
Attention to detail, accuracy and quality required.
Excellent interpersonal, verbal and written communication skills with a customer service focus required.
Ability to identify root cause and conduct analysis required.
Ability to work independently under limited supervision as prescribed by established HR Service Center guidelines and procedures.
Ability to adopt new work procedures as needed and actively participate in training and quality assurance initiatives.
Must adhere to Client confidentiality rules, requirements & guidelines.
Must be able to work in a Labor / Management Partnership environment.
Experience with PeopleSoft 8.8 preferred.
Proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and PowerPoint preferred.
Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, terminations and personal status changes according to established policies and procedures, collective bargaining agreements and laws. Enters processes and retrieves employee data utilizing a Windows-based Human Resources systems to make employee changes and obtain information requested by employees.
Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees. Resolves ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information.
Conducts case management as required to meet employees’ needs. May handle incoming employee calls as needed.
Collaborates with Quality Assurance, Training and Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives and other HR Service Center employees.
Consistently supports compliance and the Principles of Responsibility (Client Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Client policies and procedures.
Human Resources Information Systems (HRIS)