Human Resources Assistant (Call Center)

September 30, 2020
Oakland, CA
Job Type


Position Summary:
Under limited supervision, processes moderate to complex Human Resources transactions related to employee changes and new hire information within a single area of specialty in one of the following Human Resources programs: pay, benefits including retirement, leaves of absences, disability and workers compensation. Acts as a resource to Human Resources Representatives and other service center team members.

High school diploma or equivalent required. Advanced reading skills and basic math skills required. Bachelors degree or some college level course-work preferred.

Strong customer orientation.
Ability to process transactions w/in 95% accuracy rate as measured by internal quality assurance performance measures.
Demonstrated ability to type at least 45 words or keystrokes per minute while interacting with customers on the telephone.
Demonstrated experience navigating Windows-based Human Resources information systems required.
Ability to effectively interact with all levels within an organization required.
Attention to detail, accuracy and quality required.
Excellent interpersonal, verbal and written communication skills with a customer service focus required.
Ability to identify root cause and conduct analysis required.
Ability to work independently under limited supervision as prescribed by established HR Service Center guidelines and procedures.
Ability to adopt new work procedures as needed and actively participate in training and quality assurance initiatives.
Must adhere to KP confidentiality rules, requirements & guidelines.
Must be able to work in a Labor / Management Partnership environment.

Preferred Qualifications:
Experience with PeopleSoft 8.8 preferred.
Proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and PowerPoint preferred.

Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, terminations and personal status changes according to established policies and procedures, collective bargaining agreements and laws. Enters processes and retrieves employee data utilizing a Windows-based Human Resources systems to make employee changes and obtain information requested by employees.

Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees. Resolves ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information.

Conducts case management as required to meet employees needs. May handle incoming employee calls as needed.

Collaborates with Quality Assurance, Training and Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives and other HR Service Center employees.

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

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