Information Systems Technician, Police Department

City of Pleasant Hill
May 13, 2022
Pleasant Hill, CA
Job Type


The City of Pleasant Hill invites you to apply for the position of Information Systems Technician, Police Department (IS Technician). This classification is in the Information Technology (IT) Division and supports the Pleasant Hill Police Department, under the supervision of the Chief Technology Officer. The IS Technician is expected to perform a variety of duties which include, but are not limited to computer hardware and software customer support maintaining telecommunication systems customer support services including training providing project support for new and modified systems installing and configuring desktop computers and related peripheral equipment and performing other related work as required. THE IDEAL CANDIDATE The ideal candidate will be a self-motivated team player with experience supporting a public safety department and possess a degree in Computer Science, Information Technology or related field. Network certification with extensive experience in networking and computers is essential. The ideal candidate should possess excellent customer service skills, be friendly, patient and courteous. EXAMPLES OF ESSENTIAL FUNCTIONS Install and configure desktop computers, printers, and other desktop peripherals install and support various software and train customers in the use of hardware and software. Deploy and support laptop computers and mobile data terminals in police vehicles, set up and train customers in their use. Support and troubleshoot current desktop operating systems perform basic diagnostic testing analyze root cause of problem and develop long-term solutions identify and report network problems to the proper network areas and perform preventative maintenance as needed. Analyze failed equipment and perform repairs or return equipment to vendor review and test vendor repairs. Provide technical support in diagnosing and solving problems by phone or remote access respond to help desk trouble tickets according to urgency and priority levels log calls into help desk database and use helpdesk software. Participate in projects related to computer deployment, software and hardware procurement, or hardware consolidation. Develop documentation and standard operating procedures as they relate to assignment. Deploy and support communications devices such as smartphones and handheld radios. Monitor day-to-day computer operations and resolve operational problems, ensure that all systems are on-line and functional. Coordinate, supervise, and assist vendors implementing various technical projects at the police department. Keep informed regarding developments in computer technology and related software distribute pertinent information to end users. Establish positive working relationships with representatives of community organizations, statelocal agencies and associations, City staff and the public. ABILITY TO Troubleshoot, analyze and resolve computer and network hardware and software problems. Conceptualize user information needs and problems understand departmental operations and identify improvements to enhance productivity. Set priorities and meet critical deadlines. Communicate effectively, orally and in writing convey technical concepts to non-technical users. Establish effective working relationships in coordinating computer activities and resolving problems. Work independently with occasional supervision. Train and instruct users as needed. Maintain confidentiality as necessary. Work weekends or evenings, as required. KNOWLEDGE OF Principles and practices of information technology. Personal computers, including hardwaresoftware and related peripheral equipment. Best Information Technology security practices. Active Directory structure and functions. Microsoft Windows operating systems. Servers, server operations, and operating systems. Networking and telecommunications principles and concepts. Modern office equipment and procedures. Customer service principles. EXPERIENCE AND EDUCATION Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and experience would be Experience Five years of progressively responsible employment in computer operations, troubleshooting and repair. Experience with networking and computers is essential. Experience supporting a public safety department is highly desirable. Education Completion of an Associate of Arts degree in Computer Science, Information Technology or related field. Completion of an accredited computer training school will be considered in lieu of an Associates of Arts degree. SPECIAL REQUIREMENTS Network certification is highly desirable. Possession of a Class C California Driverrsquos License and ability to maintain a good driving record. COMPENSATION AND BENEFITS The City of Pleasant Hill offers a comprehensive compensation and benefits program. The monthly salary range is 7,117 to 9,263 and appointment will be based on the qualifications and experience of the selected applicant. For detailed benefit information, please review the Memorandum of Understanding between the City and Professional Confidential Employees Association . HealthMedical Benefit Choice of coverage with Kaiser or Blue Shield. The City pays 75 of the Kaiser monthly premium at each coverage level. In lieu of medical coverage, employee may elect to receive 400month payment in cash or contribution on behalf of the employee into a MissionSquare Retirement 457 deferred compensation plan. Dental Vision Coverage City-paid for employee and eligible dependents. CalPERS Retirement Enrollment in either 260 (Classic Member) or 262 (PEPRA New Member). MissionSquare Retirement 457 Deferred Compensation Roth IRA Plans Voluntary plans available to all employees. Retirement Health Savings Program City contributes 50month. Life Insurance City provided life insurance coverage (50,000). Long Term Disability City-paid long-term disability coverage. Medicare Employees contribute 1.45 to Medicare with employer match. Flexible Spending Account (Section 125 Plan) Dependent care and out-of-pocket medical costs may be paid on a pre-tax basis. Holidays City recognizes 14 paid holidays per year. Sick Leave Earned at the rate of one day per month. Vacation Earned at the rate of 12 days per year, increasing with service years. Personal Leave One day per year to take off as a personal leave day. The City does not participate in Social Security. APPLICATION Application and supplemental questionnaire must be received by 500 p.m. on Friday, May 27, 2022. Applications are only accepted online at httpswww.calopps.orgpleasant-hilljob-20241284 . Resumes will not be accepted in lieu of a City employment application. SELECTION The most qualified candidates will be invited for an oral board interview, based on background and experience as evidenced by their applications. A written test may be administered. To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member. EMPLOYMENT INFORMATION Employment offers are contingent upon successful completion of a pre-employment physical exam and extensive background check including a polygraph examination. PLEASE NOTE Proof of COVID-19 vaccination is a condition of initial and continued employment. IMMIGRATION REFORM AND CONTROL ACT To comply with the Immigration Reform and Control Act, all new employees are required to provide proof of U.S. citizenship or authorization to work in the United States on their first day of employment. EQUAL OPPORTUNITY EMPLOYER The City of Pleasant Hill is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act of 1990 (ADA), requests for special accommodations during any stage of the examination process should be made in advance to the Human Resources Department

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