Journey Enablement Leader (Technology Senior Executive)

Wells Fargo
September 2, 2020
San Francisco, CA
Job Type


Job Description

Other WF Technology Hub locations may be considered. 

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet ( and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. News, insights and perspective from Wells Fargo are also available at Wells Fargo Stories.  

Wells Fargo Technology

Technology at Wells Fargo is at the heart of what enables us to satisfy our customers' financial needs and help them succeed financially. The Wells Fargo Technology team leads technology for one of the highest market cap financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day – both in the United States and across the globe – than any other division in our company.

Wells Fargo Technology's goal is to exceed Wells Fargo customers' expectations and directly enable them to succeed financially. Through technology and operations services, Wells Fargo Technology interacts with customers more than 12 billion times a year through branch, mobile, online, ATM and telephone transactions. We have 30MM digitally active customers and clients and Wells Fargo Technology carries the responsibility to allow our customers to transact directly through systems availability and security, as well as indirectly, through Wells Fargo business partners who offer and deliver a myriad of products and services that meet customers financial needs. 

We envision new frontiers powered by Wells Fargo Technology. We will do this through our mission of delivering stable, secure, scalable and innovative services at speeds that satisfy and delight our customers and unleashes the skills of our team members.  We employ 32,000 team members and have another 14,000 external resources working for Wells Fargo technology. Our footprint is global, with a prominent focus within the US. 

Consumer and Small Business Banking Technology

Consumer & Small Business Banking Technology is a customer-focused organization that delivers the next generation of payments capabilities; advances digital offerings; enables innovation to develop new customer experiences and products; and enhances digital channels, branches, contact centers, and ATM technologies. 

The Position 

The Journey Enablement Leader will be a senior technology executive reporting directly to the Group CIO for Consumer and Small Business Banking Technology. This role has direct responsibility for enabling four Customer Journey technology organizations that serve Consumer and Small Business customers and the primary set of activities they undertake when engaging with Wells Fargo. Examples of Customer Journeys are 'New Customer Journeys', 'Servicing Customer Journeys', 'Move Money Journeys', and 'Small Business Journeys'. 

This leader will have direct responsibility for a diverse set of engineering teams. These teams will have responsibility to ensure all applications that are shared services across Consumer and Small Business Banking Technology meet all requirements in the following dimensions:

  • Information security policies
  • Business resiliency capabilities
  • Vulnerability and patching management
  • Third party management and third party compliance with Wells Fargo policies
  • Risk assessments
  • Access management
  • Production change process in coordination with Customer Journey teams
  • Risk and Controls issue identification and management
  • Audit preparation and support
  • Execution of the Technology Compliance Plan   

In addition to these critical responsibilities, this leader will be accountable for innovations that allow for rapid delivery by the Customer Journey teams. This means creating a set of integration patterns across the diverse set of technologies that are under the responsibility of this role. 

This leadership role will have responsibility for the largest number of applications in Consumer and Small Business Banking Technology and will be charged with managing those applications in a way that allows for rapid, yet controlled releases of new functionality from the Customer Journey teams. 

A significant portion of this work is to be accomplished by teams with matrixed reporting relationships to this executive.

The technology programs of the Journey Enablement organization serve as the platform on which the Customer Journey software actually runs. 

Position Responsibilities:

This role will be responsible for all the shared application assets across the CSBBT organization – regardless of traditional banking channel:

  • Branch banking systems
  • ATM systems
  • Contact center systems
  • Digital systems and apps
  • Core banking systems
  • Business services systems (orchestration layers) 

This leader will be responsible for developing the management team in their organization to ensure a strong succession plan.

Technical leadership details:

  • This leader will be responsible for bridging the gap between the traditional software delivery organization that manages applications to the target software delivery organization that manages Customer Journeys.
  • In the target model, the team will be organized by the Customer Journey, meaning there will be engineers who have expertise in all the applications used by the Journey in scope.
  • The leader will need to organize the teams in such a way to optimize the Customer Journey outcomes and the speed at which we build functionality that can accomplish the target Objectives and Key Responsibilities for the Customer Journey.
  • The leader will need to develop methods for cross training engineers so they can contribute beyond their traditional application knowledge base.
  • The leader will need to be able to advise in detail the architecture choices to be made when building functionality. Options may include:
    • Writing code that is merged with other code for deployment of a traditional monolith application
    • Creating a new service to consume existing APIs using a Data Driven Design where appropriate
    • Balancing the need for speed while avoiding tight coupling solutions and maintaining anti-corruption layers
  • The leader will need to develop feedback mechanisms that are data driven to provide insight to the teams on what can make them more efficient and what impedes their speed of delivery

Required Qualifications

  • 10+ years of application development and implementation experience
  • 10+ years of technology development experience
  • 10+ years of technology infrastructure and strategy experience
  • 8+ years of technology management experience

Desired Qualifications

  • Experience managing large or multiple technology development efforts within a major line of business
  • Ability to effectively partner and influence at the executive level

Other Desired Qualifications

  • A Master's degree or higher in computer science or engineering  (this and all below are optional) 
  • 5+ years of experience with systems architecture and design
  • 5+ years of experience with modern software engineering technologies and tool sets
  • 3+ years of managing managers in an engineering organization
  • Significant experience accomplishing results with matrixed resources
  • Significant experience with Agile practices
  • Relevant line of business technology experience to include Branch Banking, Retail Banking Operations, Deposit Products and/or Small Business Banking
  • Significant experience successfully leading technology organization transformations
  • Comprehensive knowledge and understanding of strategic elements of financial, operational, technical and regulatory environments across a complex global services environment
  • Ability to articulate business strategy and operations; translating organizational strategies into clear objectives and business action
  • Demonstrated experience in building, leading, developing and retaining a team of managers, strong technical experts and high performing professionals in geographically disbursed environments
  • Experience in financial services industry
  • Ability to travel


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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