LERT Specialist

Russell Tobin & Associates
October 18, 2020
San Francisco, CA
Job Type


Job Description


A technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it’s heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, becoming part of the fabric of daily life. We’re making cities safer, smarter, and more connected. And we’re doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world. 

The Law Enforcement Response Team (LERT)  receives requests for user data from law enforcement agencies around the globe every hour of every day. Some of those requests involve exigent circumstances which require an immediate response. Every request receives by law enforcement must be checked for legal compliance by LERT to ensure it follows our strict processes on how to handle these requests. Once reviewed for legal compliance and satisfied that the request is lawful, LERT produces only that data specific to law enforcements request. 

Required Skills 
The successful candidate: Must have a reading, writing and conversational fluency in English, Spanish and Portuguese. 
Must have strong written and verbal communication skills. 
Must have high level of comfort interacting with law enforcement while maintaining highest level of professionalism. 
Must enjoy a fast-paced work environment. 
Must be highly organized with the ability to prioritize multiple functions and tasks while managing work time efficiently without compromising quality. 
Must be able to manage stressful and sensitive situations with composed grace and level head. 
Must be willing and able to participate in rotational weekend duty and possible alternative schedules. Must have working proficiency with office systems and applications (MS Office, Google Docs/Sheets/Slides, Salesforce, ZenDesk, JIRA, etc.) 

Role and Key Responsibilities 
The role of the LERT Specialist includes all of the following key responsibilities. 
Overall Receive, review and process requests from law enforcement ensuring proper documentation. Develop and maintain an understanding of Service Level Agreements (SLAs) and key performance requirements (KPRs). 
Develop and maintain an understanding of internal escalation policies and procedures. 
Maintain awareness and sensitivity to preserving positive relationships with law enforcement for the local teams.

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