Network Operations Analyst

Published
September 15, 2020
Location
San Francisco, CA
Category
Job Type

Description

Network Operations Analyst – IT – Energy - Utilities - Gas - Electric

 

Job Responsibilities

 

       This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification.

       Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.

       Process routine change requests and work orders.

       Perform data analysis/trending on the network and applications as per predefined documented procedures.

       Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.

       May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.

       Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor.

 

Network Operations Analyst – IT – Energy - Utilities - Gas - Electric

 

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