Our client is the leading global Network as a Service (NaaS) provider. Our Software Defined Network (SDN) enables the interconnection of enterprises and service providers across 200+ data centre locations around the globe. Fast, flexible, and dynamic, our connectivity solution is transforming the way businesses securely connect to the leading cloud providers such as Microsoft, Google, Oracle, Amazon Web Services, IBM, Salesforce, Alibaba and Nutanix.
Our Team Culture
Join a team of high achievers who are innovating the next-generation technologies of the networking industry. Work alongside experts in the dynamic areas of SDN development, elastic bandwidth solutions, cloud services integration, full-service delivery automation, and total network automation. Help us drive our global expansion to achieve greater reach in worldwide markets. Be part of a fast-paced and ever-changing workplace where collaboration and acceleration are the keys to success. Bring your authentic self to work and make a difference within our rapidly-growing global company which is headquartered in Brisbane, Australia, with team members located across Asia Pacific, North America, Canada, and Europe.
Reporting into the Network Operations Manger this role will be responsible for working with and supporting the customer base to address technical issues, account issues and general inquiries; working with internal teams to proactively resolve customer concerns; monitor and report on the state of a global production network. The successful candidate will be working closely with global staff where you'll have exposure to the challenges involved in rapidly building a global network. This is a great opportunity for career growth and development and to gain exposure working in a leading global Network as a Service environment.
Full-time, permanent position available based in San Francisco. We are open to applicants with relevant work rights that are willing to relocate.
What you will be doing
Respond quickly and accurately to customer inquiries
Monitor network and service state
Troubleshoot network, portal, and account issues using a variety of monitoring tools
Focus on end user experience, taking the extra step so that users can get the most from their services
Analyze data to report on varying trends
Interface with development, engineering and account teams to advocate on behalf of the customer
Perform maintenances and oversee contractors performing remote work
Potential for on-call work as our customers need consistent, rapid, global coverage
What we are looking for
Excellent written and verbal communication skills
High attention to detail
Strong work ethic and a self-starter able to work remotely with little supervision
Motivated, engaged and able to operate both autonomously and within a globally dispersed team environment
A passion for network operations/engineering and technology and a commitment to excellent customer service
CCNA/JNCIA with work experience in network incident resolution or network infrastructure
Knowledge of fundamental networking and software concepts
Customer and client service focused
Scripting / coding experience will be highly regarded
Strong problem solving ability, able to break down complex problems
Solution focus and keen interest in process improvement
Experience and understanding of fibre optic networks
What we offer
Creative, fun, and contemporary work spaces
Motivated team of industry experts and new talent
Flexible working environments with the ability to do your job from anywhere
Cutting-edge software to drive efficient communication and collaboration
Training and development opportunities
Celebrated success with 'Legend' and 'Kudos' Awards
Health and wellness program
Opportunity to make a difference
Opportunities for career growth and potential for global intra-company transfers for interested candidates
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.