Technology Regulatory Change Management – Control Officer

Wells Fargo
November 5, 2021
San Francisco, CA
Job Type


Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

Technology Control is the front line group within Wells Fargo Technology accountable for assessing and ensuring the effective management of associated risks for Technology, inclusive of both Information Technology and Information Security Risk.

As part of the First Line of Defense, this role will provide leadership support to ensure that Wells Fargo Technology understands the landscape of technology-applicable regulatory and policy requirements, can evidence control coverage, and demonstrate adherence through monitoring and testing activities to drive accountability of risks associated non-adherence to these requirements. This role will work horizontally across Technology, Independent Risk Management (Compliance and Operational Risk), Legal, and Audit to ensure a strong control environment exists for compliance with technology-applicable policies, procedures, and regulatory requirements.

The Technology Regulatory Change Management function manages end-to-end regulatory changes for Technology. This includes major compliance requirement (ADA, GLBA, HIPAA, etc.) and operational risk authoritative sources (FFIEC, PCI DSS, COBIT, NIST, and international sources). The candidate will need to be able to quickly interpret these types of sources to drive discussions with Independent Risk Management, Compliance, and Legal Partners to review and determine applicability. As source applicability is confirmed, the candidate will be responsible for working with key stakeholder to map authoritative sources to policies, processes, and control for both technology and information security to demonstrate regulatory coverage. This will require and understanding of the core regulations and the required controls. Additionally, this role will support technology's migration of all Technology-applicable authoritative sources into a new system of record. This work will be completed in partnership with IRM and Compliance Partners. 

This role requires an understanding of technology processes (both IT and IS). The team member is responsible for facilitating the review of new/revised regulatory requirements, identifying potential gaps, helping to determine the appropriate course of action to close identified gaps, and monitoring and reporting of gaps through closure. The review, assessment, and gap remediation process requires strong analytical skills, and an ability to build relationships necessary to collaborate across key stakeholder groups to drive decisions.

Responsibilities may include:

  • Review of new/revised authoritative sources for applicability to technology processes
  • Facilitate discussions with key stakeholders as a Subject Matter Expert for applicable regulatory changes
  • Execute mapping of new/revised authoritative sources to policies/standards (ITCRs and ISCRs), processes and controls (where appropriate) with key stakeholders
  • Host review and challenge sessions for completed mappings with key stakeholders and obtain appropriate approvals prior to submission to IRM partners
  • Consolidate responses and submit completed/approved mappings to IRM for load into approved system of record 
  • Escalate identified coverage gaps through reporting routines
  • Author status reporting for executive leadership on high impact authoritative sources
  • Execute monthly monitoring, reporting, and metrics for the end to end process
  • Present in monthly forums and councils, as needed
  • Lead key initiatives to drive overall policy and regulatory adherence

Required Qualifications

  • 7+ years of experience in risk management or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk management

Desired Qualifications

  • Ability to coordinate completion of multiple tasks and meet aggressive time frames
  • Ability to prepare management level presentations
  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Good analytical skills with high attention to detail and accuracy

Other Desired Qualifications

  • Bachelor’s Degree/ advanced degree (MBA) preferred.
  • Experience in financial services is desired
  • Professional certifications such as CPA, CSCP, CRCM, CGEIT, CRISC, CITP, CISA, CISSP desired
  • Ability to interact with all levels of an organization -frameworks. Including, but not limited to: COBIT, FFIEC, NIST, ITIL, COSO, BASEL, and OCC Heightened Standards

Job Expectations

  • Ability to travel up to 5% of the time

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

TX-Irving: Min: $110,600 Mid: $158,000 Max: $205,400
NY-New York: Min: $132,700 Mid: $189,600 Max: $246,500
NJ-Summit: Min: $132,700 Mid: $189,600 Max: $246,500
AZ-Chandler: Min: $110,600 Mid: $158,000 Max: $205,400
AZ-PHX-Northwest Phoenix: Min: $110,600 Mid: $158,000 Max: $205,400
NC-Charlotte: Min: $110,600 Mid: $158,000 Max: $205,400
MN-Minneapolis: Min: $110,600 Mid: $158,000 Max: $205,400
IA-Des Moines: Min: $110,600 Mid: $158,000 Max: $205,400
CA-SF-Financial District: Min: $132,700 Mid: $189,600 Max: $246,500

Street Address

TX-Irving: 250 E John Carpenter Freeway - Irving, TX
NY-New York: 150 E 42nd St - New York, NY
NJ-Summit: 190 River Rd - Summit, NJ
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
NC-Charlotte: 300 S Brevard St - Charlotte, NC
MN-Minneapolis: 550 South 4th St - Minneapolis, MN
IA-Des Moines: 800 Walnut St - Des Moines, IA
CA-SF-Financial District: 333 Market St - San Francisco, CA


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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