Workforce Management Lead

Robert Half
Published
September 23, 2021
Location
San Francisco, CA
Category
Job Type

Description

Ref ID: 00531-0011985330

Classification: HR Project Manager

Compensation: $63.34 to $73.34 hourly

3-5 years of WFM
Supporting a team of 20 – 30 persons team
• Assist with staffing, forecast of needs, fraud q’s, call q’s, processing q’s
• Managing fraud and risk operations: ACA returns, scheduling, adequate planning, task planning and coverage
• Experience having worked for international 24/7 operational team
• Manage daily operations
• Leads the development of the capacity planning, analyzing contact volumes, AHT, attrition, and other key variables to achieve service level attainment across all channels.

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