Conversational UX Designer

Russell Tobin & Associates
September 8, 2021
San Francisco, CA
Job Type


About the role

As a VUI Designer, you’ll work on the Product Design team to create, test, and deploy an assistive persona and growing body of spoken, chat-based, and multi-channel interactions. You’ll partner with our Natural Language Processing, Machine Learning, Accessibility, and other engineering and design teams to develop best practices and tools for spoken and chat-based interactions. And you’ll use your experience in VUI design to help grow a VUI, chat, and multi-channel competency.

What you’ll do

You’ll create assistive interfaces

You’ll design and write content for spoken, chat-based, and multichannel interactions

You’ll collaborate with UX Research to ensure that data informs our decisions about the design and deployment of assistive interfaces

You’ll document VUI and multichannel standards and best practices

You’ll contribute order and process to the assistive interface and other design programs, building innovative and effective guidelines, best practices, and tools

You’ll collaborate closely with other members of the assistant design, engineering, and deployment teams to build efficient processes and to bring your creations to life

You’ll mentor and inspire others in the practice and impact of conversational design

You’ll create compelling long-term strategies that allow our assistive interfaces to scale globally

You’ll work with legal, localization, and support to ensure our products are appropriately and responsibly launched

And you’ll be comfortable changing gears easily, working with different products and teams

What you’ll need

2+ years of VUI design or related experience creating assistive interactions in a global software development environment

A portfolio of samples that demonstrate your skill and effectiveness as a VUI designer

A mastery of clear, precise writing that sometimes even sings

A passion for designing products for a global audience: not just through translation, but reimagining products so that they’re effective in cultures around the world

An eagerness to use research and metrics to discover the best approach for every context and to measure the impact of your work at furthering customer and product goals

A willingness to pitch ideas to cross-functional stakeholders, and an understanding of when it makes sense to push back and when it doesn’t

The ability to strategically prioritize multiple projects for yourself and others: you’ll have plenty to do, so know how to determine where your efforts will have the most impact

A gift for teaching the craft of conversational design to others

An appetite for problem solving in a landscape that changes quickly: if you like to identify gaps in processes, inefficiencies that could be smoothed over, or things that simply could work better, you’ll fit right in

The stronger candidates will have

A degree in English, Psychology, Design, Linguistics, HCI or any area that emphasizes the analysis and use of language or narrative and systematic thinking

Experience with modern technologies behind modern voice-based and chat-based interactive interfaces, such as natural language processing (NLP) and machine learning.

Background in user experience or product design; designing for interactive or assistive experiences in other contexts is also useful, as long as you can articulate how your approach would or wouldn’t adapt to the world of apps

Experience writing for graphical user interfaces or other writing that’s meant to be facilitate user goals and journeys

 About the team

Our team is a group of designers, writers, and researchers within Product Design. We think about holistic experiences and work tightly with each other to make sure the work we produce is cohesive, coherent, and inspires confident action by our customers.

Apply today to be considered! 

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