Customer Service

Published
October 2, 2021
Location
South San Francisco, CA
Category
Job Type

Description

We are looking for a 2 full-time Customer Service Agents to fill a position within our Operations department. This is a non-exempt position with an hourly rate of $25/hr.

The ideal candidate will have strong organizational skills and the ability to work independently handling various responsibilities with competing priorities as well as excellent customer service. Must demonstrate professional manners and effective communication when interacting with fellow employees and customers.

Responsibilities of the position include, but are not limited to, the following:

+ Ensure successful movement of cargo

+ Prioritize the work flow for cargo movements to insure customer and vendor satisfaction.

+ Insure the timely movement of cargo from origin to destination to fulfill customer's instructions and insure procedures for taking bookings are followed at all times.

+ Coordinate with customs brokers to obtain release documents in a timely manner to maximize productivity of the warehouse.

+ Process claim paperwork timely and accurately with carriers.

+ Verify on-boards and forward necessary correspondence to customers.

+ Check vendors and customers in at dock office in a professional manner.

+ Complete responsibilities for all accounting related functions to achieve goals.

+ Process all billing within necessary time frame and billing is accurate.

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