Ref ID: 00470-0011880471
Classification: Customer Service Representative
Compensation: $16.15 to $18.00 hourly
Concord Call Center is looking to add a Customer Service Associate to their team!
This Customer Service position will be handling calls in a queue pertaining to billing, tech support, sales, and general customer service. For tech support calls, you must display patience and understanding. Most customers are not tech savvy and will need step by step instructions on how to solve any technical issues they might be having. The customers are typically elderly and hard of hearing, so patience is a MUST.
The ideal candidate is organized, has accurate and fast data entry, are not afraid to problem solve or think on their feet, and can learn how to adapt to each customers communication style. Multi-tasking required. Some admin work is required - data entry, e-mail, letter production. Must be comfortable on a computer with 35+ Words Per Minute typing speed and have Microsoft office experience. Successful employees here are independent, self-motivated, and do not need to be micro managed. Problem solvers and outside the box thinkers are welcome here. This position is temporary to full-time with great career growth possibilities! You must have open availability for this position.
The call center is open from 6:30 am-6:30 pm Monday-Friday and 8:00am-4:30pm on the weekends.
If you are interested in this customer service position, apply today!