The Northern California Regional Administrative Project Manager (RAPM) reports to the Northern California VP of Behavioral Health is highly organized, detailed oriented, a self-starter, and provides a wide range of process improvement project management functions at a mission-driven non-profit organization dedicated to providing integrated health and behavioral health care throughout the state of California.
Under the supervision of the Northern California VP of Behavioral Health, the RAPM will be a change agent responsible for leading regional behavioral health management into a client focused, data driven, team-oriented culture that embraces continuous improvement and ensures the implementation of such in all business functions across the region. This is a fast-paced position and the RAPM is also responsible for supporting the Northern California VP of Behavioral Health to juggle competing priorities. The RAPM will also provide executive level administrative support arranging travel and correspondence, scheduling and coordinating meetings, and proactive coordination of logistics. The position requires ability to function with minimal supervision, excellent written and verbal communication skills, and very high customer service orientation including a strong willingness to help with a diverse set of tasks and needs that come up throughout their daily work.
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- Facilitates reporting of programmatic process flows, client care experience, and staff experience.
- Defines and frames complex issues and develops timetables/processes for decision making.
- Plan, procure, execute, and complete projects as assigned from start to finish.
- Provides administrative and operational support for the daily functions of the Northern California BHVP.
- Track projects and program activities on behalf of the Northern California BHVP and reports back programmatic processes.
- Provides administrative support and coordination for various meetings, including taking minutes, organizing meeting logistics, agenda setting and following up as directed on assigned project action items.
- Help facilitate the recruitment/onboarding of Senior Directors/Managing Directors including initial posting/hiring documentation, setting up interviews, facilitating collection of all pertinent information, scheduling initial onboarding meetings, developing an on-boarding schedule, etc.
- Research key business issues and collaboratively works with Systems Integration team on collecting and analyzing quantitative and qualitative data.
- Coordinate travel for the Northern California BHVP including some light calendar scheduling.
- Track statewide and regional projects on behalf of the Northern California BHVP.
- Prepare PowerPoint presentations, synthesize reports, generate data reports, and proofread subordinate reports.
- Maintain various Northern California Behavioral Health organizational records and documents.
- Provide and organize management of accreditation processes for various Northern California programs including support for audits and other regulatory review activities.
- Prepare executive responses to routine memos, letters, or correspondence as requested.
- Streamline the flow of information to and from the Northern California senior BH leadership team.
- Support with technical issues and forms, such as creating MS/Adobe forms, surveys, etc.
And other duties as assigned.
Education and Knowledge, Skills and Abilities
Education and Experience Required:
- Bachelor's degree in public policy, public administration, public health, social welfare/work or another relevant public health or human services field 3-5 years of related professional experience, including at least 2 years providing direct administrative support to an executive or senior manager, or 7 years of direct administrative support to an executive or manager (each year of experience can substitute for each year of education).
- Desired: Master’s Degree in public policy, public administration, public health, social welfare/work or another relevant field Lean Six Sigma green belt certification and knowledge/application of various change management frameworks.
- Background Clearance Required: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Must not be on active parole or probation.
- Knowledge Required: Culturally competent and able to work with a diverse population Strong proficiency with Microsoft Office applications, specifically MS Word, Excel, and Outlook.
- Perform filtering and sorting of data, V-lookup and other functions.
- Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency.
- Skills and Abilities Required: Valid California driver’s license and vehicle Professionalism, punctuality, flexibility and reliability are imperative.
- Excellent verbal, written, and interpersonal skills Integrity to handle sensitive information in a confidential manner.
- Action oriented.
- Strong problem-solving skills.
- Excellent organization skills and ability to multitask and juggle multiple priorities.
- Outstanding ability to follow-through with tasks.
- Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
- Strong initiative and enthusiasm and willingness to pitch in whenever needed.
- Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
- Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.
- Desired: Knowledge of co-occurring disorders and trauma informed treatment.
- Knowledge of accreditation or healthcare programs bodies (i.e. CARF, Drug Medi-Cal).
In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.