The more you do, the more you learn. And as you learn you find new doors opening that challenge you to bring your best. This Provider Relations Advocate role with UnitedHealth Group will call on your knowledge, energy and commitment to making health care work more effectively for more people. We're building better, more effective provider networks every day. You experience the backing and opportunities you'd expect from a Fortune 5 leader.
The Dental Provider Relations Advocate is responsible for a full range of provider relations and service interactions within UnitedHealth Group, including being the face of UnitedHealthcare (UHC) Dental whether in-person or over the phone. This role is responsible for developing, enhancing and delivering provider education programs, addressing escalated high-level complex issues, and communicating resolution in a professional well written manner. The role also ensures the network composition includes an appropriate distribution of provider specialties through spot recruitment as needed. This role will cover an assigned territory and will focus on our Medicare line of business.
We are looking for a self-motivator who is comfortable working independently, while enjoying the cost savings and flexibility of a telecommuter position. You’ll be rewarded and recognized for your performance in a challenging environment where you’ll be given support and direction for success.
Contribute to design and implementation of programs that build positive relationships between the dental plan, providers, practice managers, and internal stake holders
Address high-level escalated issues and communicate resolution to stakeholders
FQHC and large dental practice relationship owner
In-person visits for network maintenance, education, and ensuring solid provider relationships
Targeted Provider recruitment and retention as needed
- High school diploma/ GED or above
- 2+ year of experience in a network management related role, such as contracting, provider relations or provider services and/or experience working in a dental office
- Reside within an assigned service area
- Intermediate Excel Skill set with ability to manipulate a large volume of data
- Proficiency with MS Word and PowerPoint
- Undergraduate degree or equivalent experience
- Provider negotiation and contracting experience
- Knowledge of Dental products/providers
- Knowledge of claim processing systems and guidelines
- Excellent verbal and written communication skills
- Strong interpersonal skills, ability to establish rapport and work well with others
UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Provider Relations Advocate, Dental Network Management, Contracting, Provider Relations, Provider Services, Dental Office, Provider Negotiation, Dental Products, Dental Providers, Claim Processing, Indianapolis, IN, Indiana, Travel, Telecommute, Telecommuter, Telecommuting, UHG, UnitedHealth Group, UHC, UnitedHealthcare, #RPO